Good customer service can capture the hearts of buyers for a lifetime, not only can they recommend your store or company to their friends and family. Good customer service is a service that provides customers wholeheartedly, that feeling can make customers feel warm, so apamat.com always says "customers buy with emotion". You may have some good ideas that you know of, but here are eight tips I would like to share with you, and I believe you can serve your customers better than I do.

1. Know your product or service well

In order to provide good customer service, you need to know the product or service you are selling so that you can explain to the customer your product, function, quality and effectiveness. You need to be interested in the questions that customers like to ask and how to prepare the answers to satisfy them.

2. Feel friendly

As a salesperson, all you have to do is sell your product or service separately, so do not confuse personal frustration with sales. When you sell products directly to customers (in-store sales and non-in-store sales are online), you need to show respect and value to customers. For online customer service, a smiley or laughing sticker can also express your friendliness to customers, and just by talking on the phone, laughter is enough.

3. Say "thank you"

A word of thanks has a deeper meaning than everyone thinks, it can make customers remember the words you say thank you as a memento. Say “thank you” to your customers until it becomes a habit that you eat every day. At some retail stores or branches, beautiful female employees are often hired to work as cashiers and customer service staff, which in turn makes the thank-you note more influential.

4. Train your staff

It is important that your employees are as good at customer service as you are ever at. You need to teach them how to speak, show facial expressions and how to respond when customers have problems.  Employees in some places do not pay attention to customer service because they understand that it is not their business, but in fact it is their job. You should train your employees to serve their customers as if they were serving their business.

5. Show respect

Customer service involves excitement, so showing respect to customers can make customers walk out of your store with joy and excitement. If you go to eat at most Chinese restaurants, you will find the staff standing at the door to show a respectful greeting. It is a psychological technique when you make customers feel that they are valued or promoted, they will have a great experience, and when they go to another store that offers less service than their store. They will miss your store brand.

6. Listen more

Selling does not mean talking too much. Listening is one of the secret tricks of customer service. Listen carefully to what your customers have to say, and during the listening process, you need to think about what they are talking about, and when they have finished talking, you will know exactly what to do to meet their needs. . Naturally, when someone understands what you want, you will feel comfortable. When you become a salesperson, you can sell fast or fast, depending on how fast you can catch what the customer wants. Some things customers do not say directly and they do not want to say much, so you should read their minds what they want, even if they do not say.

7. Be responsible

Many businesses advertise that they have a good solution when customers have a problem with their product or service, but in reality it is just a promise. But if you do not just want to make a profit and want your business to grow for a long time, you need to serve your customers well by being responsible for the products or services you sell to your customers. Once a customer buys a product from your store and they have trouble understanding something related to the product, you should resolve that question with satisfaction. There are many irresponsible companies in Cambodia, such as in the insurance, banking and transportation sectors.

8. Ask for constructive feedback and use it

You will be surprised when customers tell you about your business operations. Some of them may praise you, but some of you may say bad things, but you need to find a solution that makes the customer feel bad and then improve it and keep the good stuff even better.